The Debt Review Process

 Preparing for the assessment

 

Step 1

 

  • Complete our online debt assessment form or the financial wellness forms that you can obtain through our Helpline 086 111 6362: be honest with yourself, your partner or spouse, and collect all details of your accounts that you should be paying every month. This should also include stop orders or debits on your bank account, any deductions from your salary or pay, clothing accounts, credit card accounts, telephone and cell phone costs, electricity and rates payments.

 

  • List your assets: the debt assessment asks for details of all your assets. These include any property you own, investments, policies, shareholdings, etc. The more thorough this is the better the debt counsellor will be able to help you with your situation.

 

  • Include all income in your house

 

  • Note that this form is completely confidential and will not be stored by the NDMA in any format

 

  • We recommend that, once completed, you download and save the assessment as it will be required by the debt counsellor, should you choose to proceed with counselling or mediation

 

 

Step 2 – Visiting the Debt Counsellor

 

  1. Before you visit the debt counsellor you will need to gather together the following documents:

 

a)       Copy of your identity document/passport

b)       A copy of your most recent salary/wage slip (If you receive overtime or allowances that are not of a regular nature then the last 6 months are required to determine an average)

c)       Your most recent creditor statements and credit cards

d)       Your last three months bank statements for all your bank and investment accounts

e)       Your last two months credit card statements for each of your cards

f)        Your latest statement reflecting your home loan balance

g)       A list of other debts from friends or family members

 

 

  1. If you and your spouse/partner share your income and expenses or are married in Community of Property then:

 

a)       A copy of your spouse/partner’s most recent salary/wage slip (if you receive overtime or allowances that are not of a regular nature then the last 6 months’ are required to determine an average)

b)       Your most recent creditor statements and credit cards

c)       Your last two months bank statements for all your bank and investment accounts

d)       Your last two months credit card statements for each of your cards

 

Explaining the assessment process/outcome/notification

 

When a consumer applies for Debt Review, a debt counsellor is required to inform all credit providers and credit bureaux of the application within 5 business days after accepting the application. Within 5 business days of receiving this notification (which is done by means of a “Form 17.1” sent to the credit providers and credit bureaux by the debt counsellor), the Credit Provider is required to provide a Certificate of Balance (COB) providing the debt counsellor with account information required for the assessment. This information assists the debt counsellor to do an accurate affordability assessment, and thereafter provide an accurate declaration of whether the consumer is over-indebted.

 

 

The debt counsellor should conduct an assessment in accordance with the NCA regulations to determine if the consumer is over-indebted and to determine the amount available to repay debt. If the consumer is found by the debt counsellor not to be over-indebted or not to be legally eligible for debt review, the debt counsellor will reject the application and send a “Form 17.2” to the credit providers and Credit Bureaux, marking the paragraph that confirms that the consumer is not over-indebted. If the consumer is found by the debt counsellor to be over-indebted and legally eligible to be under debt review, the debt counsellor should, within 30 days of the consumers application notify both the Credit Provider/s and the Credit Bureaus that the consumer is indeed over-indebted and the debt counsellor will inform all parties by means of the “Form 17.2” notice, marking the appropriate paragraph that confirms over-indebtedness.